Jack Bossom
(781) 259–8477
jackbossomno_spam@sprintmail.com
Knowledge
Transfer
EXPERIENCE:
Technical Editor, Writer, February 2005 to present EMC
Created
documentation kits for field engineers who implement data storage services.
Spearheaded localization project. Participated in implementation of
single-source XML document automation. Produced on-line help for document
automation software. Used M.S. Word, FrameMaker, Visio, and Documentum. Trained
in project management.
Documentation
Consultant, 2002 to Present
· Live Vault Managed all documentation for an internet-based backup system. Used RoboHelp.
· Dow Jones Created on-line help and training materials for software designed to manage newspaper dispatching. Used M.S. Word and RoboHelp.
·
ISO New England Created
policies and procedures documents for the organization that manages
·
Unveil Technologies Created
all documentation for a company that makes an automated call-center voice
recognition system allowing callers to request information using natural
language. Used M.S. Word and RoboHelp on Windows XP.
·
X-Tex Created a business plan for a pharmacology research company.
Outlined and edited a book on overseas outsourcing for the IT industry. Used
M.S. Word on Windows 2000.
·
Trellix Maintained
all documentation for a company that licenses its web building software and web
hosting environment. Created manuals and on-line help for administrators and
end-users. Used M.S. Word and Visio on Windows 2000.
Documentation Manager Invisible
Hand Networks
Created all documentation
for a software productthat dynamically prices and sells bandwidth capacity at a
spot market auction. Created manuals, reference guides, and on-line help for
buyers, sellers, and administrators. Documented an XML API. Used M.S. Word,
DreamWeaver, RoboHELP, and Visio on Windows 2000.
Lead Technical Writer, 3/01 to 11/01
Philips
Medical Systems
Headed a team that wrote
a suite of manuals for a Philips ultrasound system. The manuals described the
use of the system for tasks specific to each clinical application, for an
audience of physicians and ultrasound technicians. All documentation passed
regulatory verification and validation. Used FrameMaker and Microsoft Access on
Windows NT.
Technical Writer, 9/99 to 3/01
Nortel Networks
Wrote Nortel’s first
book on MPLS protocol. Wrote an HTML guide to event messages on a router
interface. Documented IP protocols. Wrote a book on configuring VPNs. Used
FrameMaker, DreamWeaver, and WebWorks on Windows 95.
Documentation Consultant, 1993 to 1999
· Lucent Technologies Wrote a command
reference on BGP for the world’s fastest telecom router/switch. Used FrameMaker
and Adobe Acrobat on Windows NT.
· Lightbridge Wrote, edited,
and supported a database of design documents and notes pertaining to the
creation of a new architecture. Used M.S. Word, Visio, and SmartDraw on NT.
· Hammer Technologies
Wrote a user manual for the most popular telephony-testing software package.
Documentation consisted of Quick Start Guide, protocol configuration, test
creation, test monitoring, installation, and sections on many utilities. The
material was delivered as WinHelp, context-sensitive help, HTML, and hard copy.
Used M.S. Word, Visio, and RoboHELP on NT.
· CSC Consulting Wrote
a user manual for the Microsoft version of the Lynx development framework.
Documentation consisted of Concepts, Procedures, API Reference, and E-Commerce
Solutions sections. The material was delivered as Java Help, and as a website.
Used M.S. Word, Visio, Doc-to-Help, HTML Help Workshop, Visual Basic 6, and
M.S. Access.
· Polaroid Wrote software
documentation for a laser-imaging product. Each software module was documented
in a README file. The README file, along with a flow chart, was incorporated in
a FrameMaker document. Used M.S. Word, FrameMaker, and Visio. Used FrameMaker
in a UNIX environment and M.S. Word on a Mac.
· Interqual Wrote software documentation for medical
decision-making/database software. The system was designed to aid the
diagnostic process for physicians. The audience was physicians and medical
engineers. The software worked on ActiveX SQL technology on a Windows NT platform.
Documented APIs and GUIs. Used FrameMakerfor Windows.
· GTE Labs Wrote
software documentation for telecom software, including APIs and Unix GUIs. Each
document was published in M.S. Word or FrameMaker, and HTML. Documented
engineering software (using C++ and Oracle). Won a GTE Teamwork award. Used
M.S. Word and HTML on a Mac, and FrameMaker in a UNIX environment.
· Hewlett–Packard Wrote management-level and developer-level
system specifications and a user manual for HL7 medical communications system.
This system standardizes communication between medical computer systems. The
audience for the documentation was physicians and medical engineers. Used M.S.
Word and FrameMaker on Windows.
· Nortel Designed writing and editing procedures for large documentation group. Created user manuals for wireless telecom projects. Documented engineering software (using C/UNIX and Oracle). Established ISO 9000 standards. Designed and edited documentation for large documentation group. Used FrameBuilder and a variety of graphics programs in a Mac environment.
Documentation Manager, 1993 to 1994 AST Research
Created
multimedia user manuals and on-line help for AST's computer products. Used M.S.
Word, Page Maker, WinHelp, RoboHelp, and CorelDraw.
Documentation Consultant, 1991 to 1993
·
NEC
·
Symantec/Micronyx Wrote
specs, hypertext help-screens, and user manuals for PC security software to run
on Windows and OS/2. Designed and administered usability testing. Used M. S.
Word, RoboHelp, FrameMaker, CorelDraw, and Brief. Used Information Mapping
methodology.
EDUCATION:
B.A. The
Training in C and dBase programming,
Southern Methodist University
Training in Business Management,
Certified in Information Mapping
technology and WebWorks Publisher